2020 User Satisfaction Survey

102 responses

What type of services does your agency provide?

102 out of 102 answered

1
Supportive Services (e.g. case management, housing search assistance; medical & psychological counseling; job training & placement; substance abuse treatment & counseling; nutrition assistance; childcare; transportation; Federal, state & local benefits)
64%/ 66 resp.
2
UPLIFT
49%/ 50 resp.
3
Rapid Rehousing
47%/ 48 resp.
4
Emergency Shelter
39%/ 40 resp.
5
Permanent Supportive Housing
38%/ 39 resp.
6
Coordinated Assessment / Coordinated Entry
37%/ 38 resp.
7
Transitional Housing (typically includes supportive services)
34%/ 35 resp.
8
Prevention
31%/ 32 resp.
9
Street Outreach
30%/ 31 resp.
10
Other
3%/ 4 resp.

What is your primary role at your agency?

102 out of 102 answered

1
Case Manager/Client Services
36%/ 37 resp.
2
Program Manager/Director/Supervisor
30%/ 31 resp.
3
Data Entry Staff
12%/ 13 resp.
4
Senior Management
3%/ 4 resp.
5
Government Agency/Funder
2%/ 2 resp.
6
Consumer
1%/ 1 resp.
7
Executive Director
0%/ 0 resp.
8
Grant Writer/Development
0%/ 0 resp.
9
Other
13%/ 14 resp.

Please indicate the ways you currently use Clarity?

102 out of 102 answered

1
Enter VI-SPDATs into Clarity for Coordinated Assessment
46%/ 47 resp.
2
Enter data into Clarity for one or more programs at my agency, regardless of how closely I work with the clients served
44%/ 45 resp.
3
Enter data into Clarity only for clients that I work with regularly
44%/ 45 resp.
4
Run Standard reports out of the Clarity Report Library
42%/ 43 resp.
5
Review standard reports from the Clarity Report Library
35%/ 36 resp.
6
Run specialized, custom reports for program planning or evaluation (i.e. Looker)
28%/ 29 resp.
7
Don't enter any data into HMIS
7%/ 8 resp.

If you use reports, which do you view or run most frequently?

102 out of 102 answered

1
Program-based (Rosters, Details)
54%/ 56 resp.
2
HMIS Data Quality
37%/ 38 resp.
3
User-based (Active Caseload, Monthly Staff)
30%/ 31 resp.
4
Data Analysis (Looker) reports
25%/ 26 resp.
5
Service-based (Attendance, Summary)
25%/ 26 resp.
6
Other
9%/ 10 resp.

How long have you been using Clarity?

102 out of 102 answered

1
2 years or more
54%/ 56 resp.
2
1 year to less than 2 years
26%/ 27 resp.
3
6 months to less than 1 year
8%/ 9 resp.
4
Less than 6 months
8%/ 9 resp.
5
I have never used Clarity
1%/ 1 resp.

Does your agency use any other data management systems?

102 out of 102 answered

1
Yes
63%/ 65 resp.
2
No
36%/ 37 resp.

Why do you need to use other client management systems?

72 out of 102 answered

1
Need to capture more data than available in Clarity
61%/ 44 resp.
2
Required by Funding Agency
31%/ 23 resp.
3
Need specific reports
29%/ 21 resp.
4
Provides functionality not available in Clarity (Please select Other and describe in Comment)
29%/ 21 resp.
5
Used for billing
25%/ 18 resp.
6
Other
20%/ 15 resp.

What other Databases does your agency use?

68 out of 102 answered

1
Salesforce
39%/ 27 resp.
2
AWARDS
25%/ 17 resp.
3
EPIC
7%/ 5 resp.
4
Another version of Clarity
0%/ 0 resp.
5
Apricot
0%/ 0 resp.
6
Other
27%/ 19 resp.

How confident are you in the accuracy of the data entered by YOUR agency into Clarity?

102 out of 102 answered

3.7
Average rating
5%
6 resp.
1
3%
4 resp.
2
25%
26 resp.
3
42%
43 resp.
4
22%
23 resp.
5
1- Not confident at all3- Confident5- Extremely confient

How confident are you in the accuracy of the data entered by OTHER agencies into Clarity?

102 out of 102 answered

3.1
Average rating
5%
6 resp.
1
17%
18 resp.
2
44%
45 resp.
3
24%
25 resp.
4
7%
8 resp.
5
1- Not confident at all3- Confident5- Extremely confient

Your comments about Data Quality:

66 out of 102 answered

How important is high quality data to you?

102 out of 102 answered

4.7
Average rating
0%
0 resp.
0
0%
0 resp.
1
1%
1 resp.
2
5%
6 resp.
3
10%
11 resp.
4
82%
84 resp.
5
0- N/A, 1- Lowest 5- Highest

What level of priority is data quality at your agency?

102 out of 102 answered

4.5
Average rating
1%
1 resp.
0
1%
1 resp.
1
3%
4 resp.
2
6%
7 resp.
3
19%
20 resp.
4
67%
69 resp.
5
0- N/A, 1- Lowest 5- Highest

How easy is it to enter client-level data in Clarity?

102 out of 102 answered

3.8
Average rating
6%
7 resp.
0
1%
1 resp.
1
3%
4 resp.
2
17%
18 resp.
3
30%
31 resp.
4
40%
41 resp.
5
0- N/A, 1- Lowest 5- Highest

How well does the data entry match your intake form?

102 out of 102 answered

3.5
Average rating
10%
11 resp.
0
2%
3 resp.
1
7%
8 resp.
2
21%
22 resp.
3
21%
22 resp.
4
35%
36 resp.
5
0- N/A, 1- Lowest 5- Highest

How important is it to you to be able to capture addition data (not required by HUD) in the CoC HMIS?

102 out of 102 answered

3.6
Average rating
7%
8 resp.
0
4%
5 resp.
1
3%
4 resp.
2
18%
19 resp.
3
32%
33 resp.
4
32%
33 resp.
5
0- N/A, 1- Lowest 5- Highest

Comments regarding HMIS Data Quality:

51 out of 102 answered

Annual Performance Report (APR)

102 out of 102 answered

1.7
Average rating
55%
57 resp.
0
1%
1 resp.
1
2%
2 resp.
2
12%
13 resp.
3
12%
13 resp.
4
15%
16 resp.
5
N/AVery Easy

RHYPoint Upload

102 out of 102 answered

0.5
Average rating
84%
86 resp.
0
2%
2 resp.
1
2%
3 resp.
2
3%
4 resp.
3
4%
5 resp.
4
2%
2 resp.
5
N/AVery Easy

SSVF Upload

102 out of 102 answered

0.5
Average rating
86%
88 resp.
0
2%
2 resp.
1
2%
2 resp.
2
3%
4 resp.
3
2%
2 resp.
4
3%
4 resp.
5
N/AVery Easy

PATH

102 out of 102 answered

0.2
Average rating
91%
93 resp.
0
2%
2 resp.
1
1%
1 resp.
2
4%
5 resp.
3
1%
1 resp.
4
0%
0 resp.
5
N/AVery Easy

CAPER

102 out of 102 answered

0.2
Average rating
92%
94 resp.
0
2%
3 resp.
1
1%
1 resp.
2
2%
2 resp.
3
2%
2 resp.
4
0%
0 resp.
5
N/AVery Easy

Other Reports:

102 out of 102 answered

1.0
Average rating
75%
77 resp.
0
0%
0 resp.
1
1%
1 resp.
2
7%
8 resp.
3
6%
7 resp.
4
8%
9 resp.
5
N/AVery Easy

Names of other report(s):

50 out of 102 answered

Clarity HMIS Software

102 out of 102 answered

3.8
Average rating
2%
3 resp.
0
2%
2 resp.
1
5%
6 resp.
2
20%
21 resp.
3
41%
42 resp.
4
27%
28 resp.
5
N/A Extremely Satisfied

Bitfocus Help Desk Support

102 out of 102 answered

4.0
Average rating
4%
5 resp.
0
1%
1 resp.
1
3%
4 resp.
2
17%
18 resp.
3
28%
29 resp.
4
44%
45 resp.
5
N/A Extremely Satisfied

Bitfocus System Administration Team (including Agency Administrator meetings and staff)

102 out of 102 answered

3.8
Average rating
5%
6 resp.
0
2%
2 resp.
1
5%
6 resp.
2
14%
15 resp.
3
36%
37 resp.
4
35%
36 resp.
5
N/A Extremely Satisfied

Clarity Trainings provided by Bitfocus

102 out of 102 answered

3.7
Average rating
4%
5 resp.
0
2%
2 resp.
1
8%
9 resp.
2
24%
25 resp.
3
26%
27 resp.
4
33%
34 resp.
5
N/A Extremely Satisfied

Data Engagement workshops (formerly the Data Literacy Institute)

102 out of 102 answered

2.5
Average rating
34%
35 resp.
0
2%
2 resp.
1
4%
5 resp.
2
15%
16 resp.
3
21%
22 resp.
4
21%
22 resp.
5
N/A Extremely Satisfied

Are there any suggestions you have for improvement, or is there anything else you'd like to share about Clarity HMIS?

54 out of 102 answered

Name goes here:

38 out of 102 answered

And email here:

22 out of 102 answered